Regarding Your Gift Basket Order . . .
Click on the following links for for more information:
Important Information Regarding Gift Basket Designs:
CONTENTS & DESIGN: where substitution becomes necessary, it will include a product of like or greater value. Gift Basket designs indicated are again subject to availability of container and ingredient products.
PRICES indicated vary with choice of ingredients and are subject to appropriate delivery charges
and any applicable taxes.
Cancellation Policy:
From time to time, the need may arise to cancel an order you have placed with us. We understand that things can change and are most anxious to accommodate your wishes, however, in certain circumstances, depending on when you wish to cancel your order, we may have progressed so far as to have either already incurred costs or to even have the gift basket completed and irretrievably on the way to your recipient, whether being locally delivered or in the hands of a commercial carrier.
Accordingly, and with regret, we are unable to refund for certain already incurred costs which arise when items that are not normally in our inventory, need be acquired from other sources (we call these "out-purchases") so as to fulfill your chosen, or custom designed order.. This includes items such as, but not limited to, fruit, alcohol, printed materials, i.e. magazines, puzzle books, etc., and any other such non-returnable items Also, such out-purchases necessitate that someone be dispatched to acquire them and for this there is an extra charge (an "out-purchasing fee") that applies which also is non-refundable.
Clearly, your cancellation can impact in many ways so we've established the following cancellation policy accordingly:
#1. Cancellations are only valid if, and when, received in writing, either by email or fax.
#2. "Business" days, as referred to herein, are days other than holidays, Saturdays and Sundays. "Calendar" days, as referred to herein, are all days including "business" days, holidays, Saturdays and Sundays.
#3. Cancellation of a same-day delivery order is not possible. If the order is returned as undeliverable for any reason, the delivered value of the order, not including any applicable handling and processing charges and less a two-way delivery charge, 15% restocking charge, out-purchases as described above including applicable out-purchase fees and applicable taxes, will be refunded to the purchaser's credit card as provided. Additional delivery charges will apply should a change of delivery destination resulting in greater cost for delivery be requested by the recipient or the purchaser.
#4. Cancellation of a next business day local delivery order must be received in writing no later than 3:00 p.m. (Saskatchewan time - CST) the day ordered and may be subject to charges for any already acquired out-purchases such as described above, including applicable out-purchase fees and applicable taxes. Additional delivery charges will apply should a change of delivery destination resulting in greater cost for delivery be requested by the recipient or the purchaser.
#5. Cancellation of any order having a local delivery or shipping arrival beyond next business day must be received in writing no later than 12:00 noon (destination city time) the "calendar" day following the day ordered and may be subject to charges for any already acquired out-purchases such as described above, including applicable out-purchase fees and applicable taxes. Additional delivery charges will apply should a change of delivery destination resulting in greater cost for delivery be requested by the recipient or the purchaser.
We trust you will understand that these charges reflect, and are proportionate to, the costs of the goods and services either acquired or expended by the time we receive notice of your cancellation.
Privacy Policy:
Under no circumstances will we sell, trade or otherwise distribute anything that you disclose to us in the course of your visit to our website.We employ absolutely no tracking methods, i.e. "cookies", and are therefore incapable of monitoring your pursuits in any manner.
We do maintain a computer record of the contact information you provide us, in our database, solely for the purposes of future marketing communication unless, you request that it be destroyed.
Additionally, and until systems prevail that are sufficiently secure as to instill complete consumer confidence, we have chosen to communicate with you personally, by telephone, to acquire your credit card information. This information is available only to senior personnel and following your transaction with us, unless you request otherwise, the card number is immediately removed from our computer records and thereafter retained on hardcopy, in safekeeping, for not longer than as is required by the credit card company, and then destroyed.
Accordingly, each time you order from us, unless you request otherwise, it is necessary to once again provide your credit card particulars as we have no immediate means through which to reconstruct them.
Should you have privacy concerns and/or questions not addressed to your satisfaction, we invite you to simply call us toll-free at 1 (888) 593-6483 or e-mail us about your concerns.
We share in your concerns and are most anxious to meet your privacy expectations fully. |
